Introduction to Management

Boy Standing In Front of Billboard Depicting Various Business and Management Concepts


To provide delegates with the fundamental tools and processes required to manage others.

Who Would Benefit?

Recently appointed managers and managers currently in a role who have yet to receive formal management training.


  • A consistent approach in the way managers manage within the business.
  • Managers with higher levels of the competence and confidence.
  • Managers who are equipped with a range of tools and techniques to maximise the potential of their team members.
  • Managers with clearly defined improvement plans for improving their department/team effectiveness.


By the end of the workshop delegates will be able to:

  • Explain the role of management within any business to bring control and planned business improvements.
  • Apply a systematic management framework that will ensure a consistent approach to management.
  • Differentiate between management by control and leadership by commitment, and have insight into their own approach.
  • Describe the key factors in developing an effective team.
  • Introduce some key principles and key processes to improve the effectiveness of communication within teams and with individuals.
  • Define a range of influence/persuasion techniques that enable managers to achieve win/win results in their interaction with staff and colleagues.
  • Use tools and techniques to effectively manage the performance of team members.
  • Understand key aspects of individual motivation to work and the impact managers can have on this.

Content Outline

  • Pre-work
  • Individual objectives
  • Establishing ground rules
  • Picture modelling to determine current state
  • Systematic management process
  • Practical team exercises
  • The ACL Leadership Model
  • Effective communication
  • Managing and leading
  • Team briefing
  • Motivation and empowerment of staff
  • Managing the performance of people
  • Practical team exercise
  • Delegation process
  • Influence and persuasion techniques
  • Personal feedback
  • Learning and commitments


  • 3 days

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