Purpose

To develop effective leadership and management across intercultural boundaries, and maximise the benefits of intercultural diversity.

Who Would Benefit

All leaders, senior managers, managers and project/initiative leaders working with multi-functional and multicultural teams

Benefits

• Employees who are better equipped and more capable of taking intercultural differences into consideration when carrying out their role.
• Increased potential to nurture cultural diversity and exploit the benefits.
• Reduction of conflicts, misunderstandings and misleading expectations due to cultural differences.
• Improved decision making and problem solving within multi-functional and multicultural teams

Objectives

By the end of this workshops delegates will be able to:

• Experience and appreciate intercultural differences in new and deeper ways.
• Develop an intercultural mind-set
  • Recognise cultural differences
  • Demonstrate a positive attitude towards differences
• Apply an intercultural skillset
  • Use learning-to-learn frameworks to identify areas of misunderstanding
  • Choose and adapt behaviour appropriately in an intercultural context
• Explain the significance and impact of intercultural differences on the role of the manager.
• Display intercultural sensitivity and describe effect this is likely to have on their leadership attitude.
• Describe culture dimensions based on the research of Hofstede, Hall and Trompenaars.
• Apply feedback on their level of intercultural sensitivity and identify areas for improvement
• Identify appropriate and relevant approaches to leadership, problem solving and decision making in an intercultural context.
• Implement an individual personal performance and development a plan to facilitate the transfer of 
learning into the work environment.

Content Outline

• Pre-work: Intercultural Development Inventory (IDI) 4 weeks before the seminar.
• Feedback and evaluation of Intercultural Development Inventory results.
• Ethno-Centrism vs. Ethno-Relativism: personal profile and development needs.
• Delegates current approach to working with multicultural teams.
• Introduction to Cultural Dimensions: Hall, Trompenaars Hofstede.
• Culture Dimensions: Concepts and consequences (leading, decision making).
• Culture Dimensions: Stereotypes - Americans, Europeans (and differences within), Asians (and differences within).
• Identify own preferences - what do these mean in terms of:
  • Leadership.
  • Problem solving.
  • Decision Making.
  • Team and Individual Development.
  • Consequences.
• How to capitalise on intercultural differences.
• Managing and leading across intercultural boundaries.
• How to nurture cultural diversity: group work.
• Transfer through personal and team action.
• Personal feedback.

Duration

• 1.5 days

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